Community Manager

Product · New York - REMOTE, New York
Department Product
Employment Type Full-Time
Minimum Experience Experienced

We are looking for a qualified community manager to join our Real Vision Team to manage the day to day of The Exchange, Real Vision’s community platform.  If you are a self-driven and ambitious, and tech-savvy with social media experience, you might be the right person for the job.

Role & Responsibilities

  • Content Management
    • Deliver content pieces from contributors on a consistent and reliable basis
    • Ensure all social links are created with tracking and sent out to promote content
    • Present and execute on Weekly Content Plan with data and/or a thesis to test
    • Weekly Content Report on past week’s content performance and analysis
  • Monitor activity on all the core exchanges
    • Be able to explain to the business fluctuations in performance/ engagement
    • Monitor the moderation panel, escalate if necessary
  • Manage Exchangemakers (member moderators of the individual exchanges) and their engagement
  • Respond to all feedback inquiries and relay bugs, feature requests, etc in the Support & Feedback Exchange to the appropriate internal RV group
  • Engage all RV members in The Exchange and ensure compliance with regular posting, etc
  • Coordinate with the main RV Site Manager for Exchange-related content hosted on the main page and one-off exchange promotions on the main page
    • Ex: Exchange slider posts, content alerts

Education & Experience

  • An undergraduate degree
  • 2+ years proven work experience as a community manager or similar role
  • Knowledge of finance & crypto and/or previous employment in the financial sector major plus 
  • Experience planning and leading community initiatives
  • Ability to identify and track relevant community KPIs
  • Excellent verbal communication skills
  • Hands on experience with social media management
  • Ability to interpret website traffic
  • Attention to detail, critical-thinker and problem-solver

Thank You

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  • Location
    New York - REMOTE, New York
  • Department
  • Employment Type
  • Minimum Experience